Acceptable Use
HandledIQ is for running a home-service business. To keep it safe and trusted for every shop and every homeowner, you may not use it to do the following. This policy is part of the Terms of Service.
Texts, calls and email
- Send messages to people who have not agreed to hear from you, or to bought, rented or scraped lists.
- Keep messaging someone who replied STOP or unsubscribed, or try to get around an opt-out.
- Send marketing texts without the prior express written consent the TCPA requires, or contact people at hours the law forbids.
- Hide who you are, use a misleading sender, or pretend to be another business or person.
- Send content carriers prohibit, including hate, harassment, illegal products, or unlawful lending or debt-collection practices.
Customers and records
- Enter information you have no right to use, or use a customer’s information for something unrelated to serving them.
- Put card numbers, bank account numbers, Social Security numbers or health information into notes or messages.
- Post fake reviews or ask for reviews in exchange for payment or discounts.
- Discriminate against customers or workers unlawfully.
The service itself
- Try to reach another shop’s records, test HandledIQ’s security without our permission, or get around sign-in or role limits.
- Share sign-ins, sell access, or let someone outside your business use your shop.
- Overload, scrape or copy the service, or use it to build a competing product.
- Upload malware or anything you don’t have the right to share.
- Use Hoss or any AI feature to make decisions the law reserves to a person, or try to make it act without a person’s authority.
What happens
We may stop a message, pause a feature or suspend a shop that breaks this policy, as the Terms of Service describe. Unless the law or a serious risk prevents it, we will tell you first. Report abuse to [email protected].